Reference

Privacy Policy – How We Keep Your Account Safe

When you open an account with pucuk4, your personal information and deposit details stay secure.

Account verification onlyEncrypted payment dataYour control, your access
pucuk4 Privacy Policy – How We Keep Your Account Safe
GET IN TOUCH

How to Request Your Data or Report Privacy Concerns

Team online

Email Support

Reach our privacy team at [email protected] with any data request, deletion query, or privacy concern. Response within 48 hours.

Live Chat – Available Daily

Open the chat widget in the lobby. Available 08:00–23:00 WIB daily to walk you through accessing, updating, or removing your data.

Account Settings

Log in, tap your profile icon, then Privacy Settings. You'll see download, correction and deletion options for your personal information.

SECURITY & RETENTION

How We Protect Your Data and How Long We Keep It

Encryption & Firewalls

Your login credentials and payment details are encrypted end-to-end. All data transfers between your device and our servers use TLS 1.2 or higher, the same standard banks use.

Cookies & Tracking

We use session cookies to keep you logged in and functional cookies to remember your preferred game lobby view. No third-party ad trackers. You can disable cookies in your browser; you'll stay signed in but some lobby features may not work smoothly.

Data Retention

We keep your account data for as long as your account is active. If you close your account, transaction records stay for 7 years for regulatory compliance, then are deleted unless local law requires otherwise.

Withdrawal Verification

When you request a payout to your DANA, OVO, GoPay or QRIS wallet, we verify your identity a second time. This prevents unauthorized withdrawals and protects your funds.

Account Access & Changes

Update your email, phone, or mailing address anytime in Account Settings. Changes take effect immediately. For security-sensitive updates, we may ask you to re-verify your identity.

Contact Our Data Officer

Questions about how we use your data? Email [email protected]. We'll respond within 5 business days with full details or guidance on exercising your rights.

Privacy Policy Frequently Asked Questions

Yes. Log into your account, go to Account Settings > Privacy, and select Download My Data. We'll send a file with your profile, transaction history, and device logs within 24 hours. You can also email [email protected] to request it.

Your account profile is deactivated immediately. We keep transaction records for 7 years for regulatory compliance, then delete them. Personal data like your email and phone are deleted within 30 days unless you request it sooner.

We share only what's needed. Game studios see your session data to run the games fairly, but not your bank details. DANA, OVO, GoPay and QRIS receive only transaction amounts and your wallet reference, not your full profile.

We monitor your login location, device type, and betting patterns. If we spot unusual activity — a withdrawal to a new wallet, a login from a new country — we may ask you to verify your identity before the transaction clears.

Absolutely. Click Unsubscribe at the bottom of any email, or go to Account Settings > Notifications and turn off promotional messages. We'll honor your choice within 2 hours.

No. We use cookies only to manage your session in our lobby and remember your game preferences. We do not place tracking pixels or ad cookies on other sites. Your privacy stays within pucuk4.

We comply with legal orders where local law permits. If a court or regulator asks for your data, we will inform you unless the law forbids it. We never volunteer data; we respond only to formal requests with proper legal standing.